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Exceed customer expectations with flawless WiFi support

RouteThis software helps service providers and smart home companies troubleshoot, educate and resolve customers' in-home device and WiFi connectivity issues.

Learn more

Software designed for better in-home support experiences

The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.

Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.

100+

Service providers and smart home brand customers

1800+

Support agents winning with RouteThis

30+

Countries serviced

6000000

Homes supported annually

Good support is
good for business

Hundreds of service providers and smart home companies across the globe trust RouteThis to improve operational efficiencies, decrease support costs and build a network of happy customers.

For service providersFor smart home brands
magnets, how do they work?

Attract and retain happy customers

Exceed expectations with positive support experiences that build trust and loyalty.

gear

CREATE OPERATIONAL EFFICIENCY

Automate troubleshooting, simplify agent workflows and empower customers to solve WiFi-related issues themselves.

revenue growth

FUEL REVENUE GROWTH

Identify quality upsell opportunities through unique customer insights.

pie chart

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

magnets, how do they work?

Attract and retain happy customers

Exceed expectations with positive support experiences that build trust and loyalty.

gear

CREATE OPERATIONAL EFFICIENCY

Automate troubleshooting, simplify agent workflows and empower customers to solve WiFi-related issues themselves.

revenue growth

FUEL REVENUE GROWTH

Identify quality upsell opportunities through unique customer insights.

pie chart

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

For service providersFor smart home brands

Find the solution that’s
right for your business

FOR SERVICE PROVIDERS

WiFi troubleshooting that exceeds customer expectations

Give your support team the visibility needed to quickly troubleshoot and resolve subscriber WiFi issues.

For Smart Home Brands

Don't let in-home WiFi issues detract from your product

Deliver the ultimate experience with real-time visibility into customer home networks, faster root-cause analysis, and self-help options.

What our customers are saying...

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.

Krista Wojciechowski-YakemonisCustomer Experience Manager, Rachio

The RouteThis advantage

Our software-based approach to home network diagnostics gives service providers and smart home brands the competitive advantage.

Get 100% visibility into the home network

See into any consumer’s home network for accurate root-cause identification with our CPE-agnostic solutions.

Implement quickly and seamlessly

Roll out our software-based solutions in under six weeks—no hardware deployments or firmware upgrades needed.

Gather actionable insights to drive growth

Collect all your data in one place—and one format—for easy decision making and personalized customer interactions.

Scale with your business

Relax knowing that our solutions were built to easily adapt to changes in the industry and any technological advancements.

Empower your customers

Give customers the tools they need to troubleshoot everything from interference to device-specific issues without calling support.

Keeping you connected

eBook

Fueling revenue growth through in-home experiences: A fundamental guide for ISPs

View

eBook

The ultimate survival guide for smart home support teams

View

Blog

Supporting the modern smart home consumer by RocketNet and RouteThis

View

Ready to make your customer support experience better?

Let’s talk