RouteThis software helps service providers and smart home companies troubleshoot, educate and resolve customers' in-home device and WiFi connectivity issues.
The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.
Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.
Service providers and smart home brand customers
Support agents winning with RouteThis
Homes supported annually
WiFi troubleshooting that exceeds customer expectations
Give your support team the visibility needed to quickly troubleshoot and resolve subscriber WiFi issues.
Don't let in-home WiFi issues detract from your product
Deliver the ultimate experience with real-time visibility into customer home networks, faster root-cause analysis, and self-help options.
RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.
Our software-based approach to home network diagnostics gives service providers and smart home brands the competitive advantage.
See into any consumer’s home network for accurate root-cause identification with our CPE-agnostic solutions.
Roll out our software-based solutions in under six weeks—no hardware deployments or firmware upgrades needed.
Collect all your data in one place—and one format—for easy decision making and personalized customer interactions.
Relax knowing that our solutions were built to easily adapt to changes in the industry and any technological advancements.
Give customers the tools they need to troubleshoot everything from interference to device-specific issues without calling support.
How Nanoleaf has deflected WiFi-related inquiries with RouteThisLearn more
Smart Home Webinar
Successful strategies to manage the avalanche of post-holiday WiFi support callsWatch now
Service Provider Webinar
The art and science of WiFi installsWatch now