The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.
Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.
Service providers and smart home brand customers
Support agents winning with RouteThis
Countries serviced
Homes supported annually
Hundreds of service providers and smart home companies across the globe trust RouteThis to improve operational efficiencies, decrease support costs and build a network of happy customers.
Exceed expectations with positive support experiences that build trust and loyalty.
Automate troubleshooting, simplify agent workflows and empower customers to solve WiFi-related issues themselves.
Identify quality upsell opportunities through unique customer insights.
Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.
WiFi troubleshooting that exceeds customer expectations
Give your support team the visibility needed to quickly troubleshoot and resolve subscriber WiFi issues.
Don't let in-home WiFi issues detract from your product
Deliver the ultimate experience with real-time visibility into customer home networks, faster root-cause analysis, and self-help options.
Our software-based approach to home network diagnostics gives service providers and smart home brands the competitive advantage.
See into any consumer’s home network for accurate root-cause identification with our CPE-agnostic solutions.
Roll out our software-based solutions in under six weeks—no hardware deployments or firmware upgrades needed.
Collect all your data in one place—and one format—for easy decision making and personalized customer interactions.
Relax knowing that our solutions were built to easily adapt to changes in the industry and any technological advancements.
Give customers the tools they need to troubleshoot everything from interference to device-specific issues without calling support.
Smart Home webinar
Successful strategies to manage the avalanche of post-holiday WiFi support calls
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