Deploy, support, and maintain the connected home at scale.
The RouteThis platform uses consumers’ existing WiFi-enabled devices to deliver diagnostics and analysis from their home networks. With the most accurate view into what your customers are really experiencing, support agents and end users alike can identify, resolve, and prevent WiFi connectivity issues remotely. The end result? Satisfied customers—every time.
Ensure WiFi connectivity exceeds subscriber expectations
Elevate your customer experience with unmatched visibility and diagnostics for your support organization, actionable insights for your support team, and unparalleled WiFi connectivity for your subscribers.
RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.
Our software-based approach to home network diagnostics gives ISPs and smart home brands the competitive advantage.
See into any consumer’s home network for accurate root-cause identification with our CPE-agnostic solutions.
Roll out our software-based solutions in under six weeks—no hardware deployments or firmware upgrades needed.
Collect all your data in one place—and one format—for easy decision making and personalized customer interactions.
Relax knowing that our solutions were built to easily adapt to changes in the industry and any technological advancements.
Give customers the tools they need to troubleshoot everything from interference to device-specific issues without calling support.