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Exceed customer expectations with flawless WiFi connectivity

Deploy, support, and maintain the connected home at scale.

Let's talk

Harness the power of software for better in-home experiences

Our in-home experience platform uses consumers’ existing WiFi-enabled devices to deliver diagnostics and analysis right from their home networks. With the most accurate view into what your customers are really experiencing, agents and end users alike can identify, resolve, and prevent WiFi connectivity issues remotely. The end result? Satisfied customers—every time.

Discover our story

Good WiFi is
good for business

Hundreds of ISPs and smart home brands across the globe trust RouteThis to fuel growth, improve operational efficiencies, and build a network of happy customers.

For ISPsFor smart home brands
magnets, how do they work?

Attract and retain happy customers

Exceed expectations at every touchpoint with positive experiences that build trust and loyalty—and that prove to customers you’ll put them first.

revenue growth

FUEL REVENUE GROWTH

Maximize each customer engagement to understand their needs, and identify and position quality upsell opportunities through unique customer insights.

gear

CREATE OPERATIONAL EFFICIENCY

Automate problem identification and simplify agent workflows to improve call handle times, eliminate repeat calls, and enable customers to solve WiFi-related issues themselves.

pie chart

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

magnets, how do they work?

Attract and retain happy customers

Exceed expectations at every touchpoint with positive experiences that build trust and loyalty—and that prove to customers you’ll put them first.

revenue growth

FUEL REVENUE GROWTH

Maximize each customer engagement to understand their needs, and identify and position quality upsell opportunities through unique customer insights.

gear

CREATE OPERATIONAL EFFICIENCY

Automate problem identification and simplify agent workflows to improve call handle times, eliminate repeat calls, and enable customers to solve WiFi-related issues themselves.

pie chart

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

For ISPsFor smart home brands

Find the solution that’s
right for your business

For ISPs

Ensure WiFi connectivity exceeds subscriber expectations

Elevate your customer experience with unmatched visibility and diagnostics for your support organization, actionable insights for your support team, and unparalleled WiFi connectivity for your subscribers.

For Smart Home Brands

Don't let WiFi connectivity issues detract from your brand

Deliver the ultimate device experience with real-time visibility into customer home networks, faster root-cause analysis, and self-help options.

Here’s what our customers are saying

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.

Krista Wojciechowski-YakemonisCustomer Experience Manager, Rachio

The RouteThis advantage

Our software-based approach to home network diagnostics gives ISPs and smart home brands the competitive advantage.

Get 100% visibility into the home network

See into any consumer’s home network for accurate root-cause identification with our CPE-agnostic solutions.

Implement quickly and seamlessly

Roll out our software-based solutions in under six weeks—no hardware deployments or firmware upgrades needed.

Gather actionable insights to drive growth

Collect all your data in one place—and one format—for easy decision making and personalized customer interactions.

Scale with your business

Relax knowing that our solutions were built to easily adapt to changes in the industry and any technological advancements.

Empower your customers

Give customers the tools they need to troubleshoot everything from interference to device-specific issues without calling support.

Keeping you connected

eBook

Fueling revenue growth through in-home experiences: A fundamental guide for ISPs

View

eBook

The ultimate survival guide for smart home support teams

View

Blog

Supporting the modern smart home consumer by RocketNet and RouteThis

View

Want to take your customer experience to the next level?

Let’s talk