Exceed customer expectations with flawless WiFi support

RouteThis software helps service providers and smart home companies troubleshoot, educate and resolve customers' in-home device and WiFi connectivity issues.

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Software designed for better in-home support experiences

The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.

Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.

100+

Service providers and smart home brand customers

1800+

Support agents winning with RouteThis

30+

Countries serviced

6000000

Homes supported annually

Good support is
good for business

Hundreds of service providers and smart home companies across the globe trust RouteThis to improve operational efficiencies, decrease support costs and build a network of happy customers.

For service providersFor smart home brands

Attract and retain happy customers

Exceed expectations with positive support experiences that build trust and loyalty.

CREATE OPERATIONAL EFFICIENCY

Automate troubleshooting, simplify agent workflows and empower customers to solve WiFi-related issues themselves.

FUEL REVENUE GROWTH

Identify quality upsell opportunities through unique customer insights.

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

Attract and retain happy customers

Exceed expectations with positive support experiences that build trust and loyalty.

CREATE OPERATIONAL EFFICIENCY

Automate troubleshooting, simplify agent workflows and empower customers to solve WiFi-related issues themselves.

FUEL REVENUE GROWTH

Identify quality upsell opportunities through unique customer insights.

GROW MARKET SHARE

Outpace the competition by delivering in-home WiFi experiences your customers won’t be able to find anywhere else.

For service providersFor smart home brands

Find the solution that’s
right for your business

FOR SERVICE PROVIDERS

WiFi troubleshooting that exceeds customer expectations

Give your support team the visibility needed to quickly troubleshoot and resolve subscriber WiFi issues.

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For Smart Home Brands

Don't let in-home WiFi issues detract from your product

Deliver the ultimate experience with real-time visibility into customer home networks, faster root-cause analysis, and self-help options.

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What our customers are saying...

RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.
Krista Wojciechowski-YakemonisCustomer Experience Manager, Rachio