The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.
Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.
The RouteThis platform helps Service Providers, IoT and Smart Home companies troubleshoot, educate and resolve customers' in-home device and WiFi connectivity issues through our easy-to-use desktop and mobile applications.
The RouteThis platform uses your customer's WiFi-enabled devices to deliver diagnostics and analysis from their home networks to your support team.
Quickly identify, resolve, and support WiFi connectivity or smart home device issues remotely.
Service Provider and Smart Home brand customers
Countries serviced
Homes supported annually
WiFi support solutions for exceptional customer experiences
Our end-to-end platform for Service Providers optimizes installation, self-help apps, remote troubleshooting and technical support.
Smart support solutions for WiFi-connected devices
RouteThis Core and Self-Help apps simplify WiFi-related tech support with real-time visibility and troubleshooting of your customer's home network.
Our platform gives Service Providers and Smart Home brands the information and data to deliver the best customer CX experience.
Our highly skilled professional services and customer success teams can get you up and running in as little as six weeks.
We translate home network data issues into clear, actionable steps, so your customers and support teams know exactly what to troubleshoot.
Our CPE-agnostic app provides visibility into your customer's home network for accurate root-cause identification.
Our Self-Help app allows customers to troubleshoot everything from interference to device-specific issues, without contacting support.
Our platform was designed to easily adapt to the size of your business and any technological advancements.
RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.
We had our technician use RouteThis and they were delighted with the app and how quickly it was able to isolate the problem. We used the Live View video to confirm the setup and the scan to troubleshoot the network and discovered the firewall was the issue. This is something we would not have been able to diagnose using our previous troubleshooting methods and would have either tried replacing the wi-fi card or changing the console. The tech really liked it and asked if he can use it at home too!
The RouteThis scans provide us with action items to solve a problem, much like an error code on a dehumidifier that helps us choose our next troubleshooting steps. Providing a customer with specific issues to address from a scan likely saved us a call back here, which is a major benefit of this tool.