Improve Customer Experience for all WiFi Connected Devices

At RouteThis, we understand WiFi connectivity challenges firsthand. That’s why we’ve made it our mission to help service providers and IoT/smart home brands deliver flawless WiFi connectivity to their customers. We built our revolutionary approach with a global network of partners, and it's been transforming WiFi satisfaction since 2017—and we’re just getting started.

100+

Service providers and smart home brand customers

1,800+

Support agents winning with RouteThis

30+

Countries serviced

6,000,000

Homes supported annually

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OUR COMPANY

Meet the leadership team

Jason Moore

Co-Founder
CEO

Jason has over 10 years of experience in all facets of the industry, from silicon engineering to software development to SaaS sales. Prior to founding RouteThis, Jason was CEO of a leading video platform in the early smart home market.

Matt Gardner

Co-Founder
Director, Customer Experience

Matt has six years of experience in customer success and leadership. In his past role as Co-Founder and Head of User Experience at Videostream, Matt led the product to over 5M downloads.

Graham Kennery

Co-Founder
Software Development

Lesia Crocker

Head of Professional Services

Jenni Dettman

VP, Marketing

Mike Flewwelling

Vice President, Customer Experience

Jason has over 10 years of experience in all facets of the industry, from silicon engineering to software development to SaaS sales. Prior to founding RouteThis, Jason was CEO of a leading video platform in the early smart home market.

Mike Giannotta

Director, Product Management

Mike has over 18 years of product management and industry experience, including managing Rogers B2B SaaS product lines to increase revenue by 10 times.

Lauren Greig

CFO and VP, Operations

Russ Keveryn

SVP, Sales

Mark Leonard

VP, Engineering

Mark has over 20 years of engineering leadership experience combined with 25 years of domain experience in companies ranging from startups to scale-ups to global multinational corporations.

Devi Persaud

VP, People and Culture

Devi is a global senior people leader with a proven track record of building high performing cultures. Devi is responsible for leading the RouteThis People & Culture team, and attracting, developing and retaining top talent.

Smart home brands and Service Providers thrive by delivering great customer experience. Having built and run a smart home brand myself, I understand that the customer experience most often fails when your service meets the home WiFi network. RouteThis helps companies better support and troubleshoot home networks to deliver an unparalleled support experience.

Jason MooreRouteThis Co-Founder and CEO

THE TEAM

People make the difference

We are a diverse team of talented and thoughtful individuals who are driven to push the boundaries of what is possible for our customers.

Join our team

Latest from RouteThis

Case study

Case study

How Nanoleaf has deflected WiFi-related inquiries with RouteThis

Learn more
Smart Home Webinar

Smart Home Webinar

Successful strategies to manage the avalanche of post-holiday WiFi support calls

Watch now
Service Provider Webinar

Service Provider Webinar

The art and science of WiFi installs

Watch now
View all resources

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