Today, over 80% of consumers want the ability to self-serve, but more than half are left unsatisfied with current self-help resources—most solutions enable the customer to merely change settings, and not troubleshoot ongoing internet issues that lead to quick resolution. RouteThis Self-Help empowers subscribers to self-diagnose, troubleshoot, and resolve WiFi issues with the same speed and accuracy as your agents—straight from their mobile device.
Happy customers are good for your business—and, with the right customer support strategy, you can keep them that way.
With effective self-service options, subscribers won’t have to contact your support team—which means lower support demand, fewer unnecessary truck rolls, and drastically lower cost to support.
Consumers expect businesses to offer effective self-service support options—but few of them do. By delivering those options, your Service Provider can stand out from the competition and expand in your market.
Better WiFi experiences mean happier customers who stay with your company longer—and who help bring in new accounts through referrals and reviews.
Empower your subscribers to resolve WiFi connectivity issues without ever needing to contact your support team.
Initiate full network analysis
With the click of a button, subscribers can activate a complete diagnostic scan using their mobile device to collect hundreds of data points as if a technician were truly in their home.
Let your subscribers determine the root cause
Analysis results are compared to millions of home network scans to identify the true root causes of WiFi connectivity issues, including poor WiFi coverage, interference, too many connected devices, and many more.
Provide the steps to solve the issue
The app generates easy-to-follow troubleshooting steps to restore connections faster.
Outpace your competition by creating exceptional customer experiences, no matter the journey.
Transform consumers’ devices into diagnostics probes that find the issue quickly, leading to accurate and timely resolution.
Provide clear, easy-to-follow resolution paths that clearly show subscribers how to resolve their exact issues.
Store all diagnostics and resolutions from self-service support sessions—so if the customer ever needs to call in, agents have all the relevant details and can resolve faster.
Prevent recurring issues by explaining causes and resolutions through plain language and visuals, designed to help customers understand.
Get to know the industry’s most effective self-service solution.
Analyze the home network to identify the sources of WiFi issues.
Deliver proven resolution paths using data from thousands of home network scans.
Customize which issues are surfaced in order to maximize call deflection.
In the rare case that subscribers need to call into support, agents can access all historical scan information.
