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Subscribers expect flawless WiFi.
We help you deliver it.

RouteThis equips subscribers, field technicians and support teams with an intuitive, CPE-agnostic platform designed to optimize installations and deliver superior WiFi support experiences in every channel.

ROUTETHIS AUTOMATED VOICE AGENT (RAVA)

Self-support for subscribers

Whether subscribers are on your help pages, in your phone queue, or suffering silently at home, RAVA delivers guided fixes for complex WiFi issues, improving containment rates, reducing OPEX and preventing churn. 

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ROUTETHIS CERTIFY

Field support for technicians

Enhance subscriber experience and help field techs optimize WiFi installations for the best Quality of Install (QoI) from Day One. RouteThis Certify also provides operational leaders with insights to maximize performance of field teams.
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ROUTETHIS RESOLVE

Remote support for agents

Fill your call center with WiFi Super Agents with the industry’s leading WiFi support platform. Streamline agent workflow for quick and efficient problem-solving, every time.

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Better QoE = Better bottom line

Service Providers who use RouteThis to deliver the best possible WiFi installation and support experiences to their customers can see some pretty amazing results.

20%

Reduction in AHT

50%

Fewer Truck Rolls

40%

Increase in FCR

The RouteThis advantage

Our customer-focused approach to home WiFi gives Service Providers a competitive advantage.

RT_Icon_HomeNetworkScanCPE-agnostic platform ui_icon_fix-it-flows-1Actionable insights to resolution ui_icon_historical_dataData for better decision-making
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CPE-agnostic platform

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Our CPE-agnostic platform gives you visibility into residential WiFi network data for quick and accurate troubleshooting across your entire subscriber base.

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Actionable insights to resolution

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We take the in-home network data and create clear workflow steps, so your support teams and customers know exactly what to do next to fix any issues.

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Data for better decision-making

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Make more informed business decisions across your network with installation and scan data available at your fingertips.

What customers are saying about RouteThis

We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile-long lists of step-by-step instructions that most users would likely refuse to follow. RouteThis Resolve gives our support personnel the ability to run through all the required troubleshooting tests—and diagnose customer WiFi issues—in record time.

Sebastian IvaniskyCTO, VTX1

It’s been great to see customers empower themselves with the RouteThis Self-Help platform to resolve issues without calling in...we’ve seen our self-help stats increase from 25% to now over 70% usage. It has been, and continues to be, a fantastic tool that our customers can use and, in many instances, alleviates the need for any onsite visits.

Steve O'DonnellSenior Engineering Manager, Trustpower
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Want to take your WiFi CX to the next level?

Let’s talk