Today, over 80% of consumers want the ability to self-serve, but more than half are left unsatisfied with current self-help resources—most solutions enable the customer to merely change settings, and not troubleshoot ongoing internet issues that lead to quick resolution. RouteThis Self-Help empowers subscribers to self-diagnose, troubleshoot, and resolve WiFi issues with the same speed and accuracy as your agents—straight from their mobile device.
Empower your subscribers to resolve WiFi connectivity issues without ever needing to contact your support team.
Initiate full network analysis
With the click of a button, subscribers can activate a complete diagnostic scan using their mobile device to collect hundreds of data points as if a technician were truly in their home.
Let your subscribers determine the root cause
Analysis results are compared to millions of home network scans to identify the true root causes of WiFi connectivity issues, including poor WiFi coverage, interference, too many connected devices, and many more.
Provide the steps to solve the issue
The app generates easy-to-follow troubleshooting steps to restore connections faster.