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Customers expect flawless WiFi.
We help you deliver it.

Today's Service Providers need to ensure their subscriber's WiFi experience matches their expectations. Empower your field techs, operational leaders, support agents and even customers with RouteThis — a platform that is CPE-agnostic, intuitive and educational.

We sit on either side of WiFi management - with a focus on optimizing installations and delivering superior WiFi support experiences.

ROUTETHIS CERTIFY

Field support for technicians

Enhance subscriber experience and help field techs optimize WiFi installations for the best Quality of Install (QoI) from day one. RouteThis Certify also provides operational leaders with insights to maximize performance of field teams.
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ROUTETHIS RESOLVE

Remote support for agents

Fill your call center with WiFi Super Agents with the industry’s leading WiFi support platform. Streamline agent workflow for quick and efficient problem-solving, every time.

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ROUTETHIS HELPS

Self-support for customers

Empower customers with a user-friendly app that allows them to quickly solve WiFi issues—without having to call in to support.

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Better QoE = Better bottom line

Service Providers who use RouteThis to deliver the best possible WiFi installation and support experiences to their customers can see some pretty amazing results.

20%

Reduction in AHT

50%

Fewer Truck Rolls

40%

Increase in FCR

The RouteThis advantage

Our customer-focused approach to home WiFi gives Service Providers a competitive advantage.

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CPE-agnostic platform

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Our CPE-agnostic platform gives you visibility into residential WiFi network data for quick and accurate troubleshooting across your entire subscriber base.

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Actionable insights to resolution

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We take the in-home network data and create clear workflow steps, so your support teams and customers know exactly what to do next to fix any issues.

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Data for better decision-making

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Make more informed business decisions across your network with installation and scan data available at your fingertips.

What customers are saying about RouteThis

We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile-long lists of step-by-step instructions that most users would likely refuse to follow. RouteThis Resolve gives our support personnel the ability to run through all the required troubleshooting tests—and diagnose customer WiFi issues—in record time.

Sebastian IvaniskyCTO, VTX1

It’s been great to see customers empower themselves with the RouteThis Self-Help platform to resolve issues without calling in...we’ve seen our self-help stats increase from 25% to now over 70% usage. It has been, and continues to be, a fantastic tool that our customers can use and, in many instances, alleviates the need for any onsite visits.

Steve O'DonnellSenior Engineering Manager, Trustpower
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Want to take your WiFi customer experience to the next level?

Let’s talk