RouteThis helps Service Providers optimize your customer WiFi experience. From initial install, to troubleshooting and self-help and agent-based support, the RouteThis platform enables the ideal end-to-end customer experience.
To outpace the competition, service providers need to ensure subscriber home networks support the service delivered to the home. That's where RouteThis comes in. With tools that empower subscribers to resolve WiFi issues directly and agent dashboards for real-time troubleshooting, our solutions ensure your team provides a flawless WiFi experience.
WiFi support platform for agents
The industry’s leading device diagnostics platform mirrors an agent’s workflow, including diagnostic tools, root-cause analysis, and automated troubleshooting—for quick and efficient problem solving, every time.
Self-service for subscribers
Put the troubleshooting ability of your best agents into the hands of your consumers with a user-friendly mobile app so that they can resolve issues right when they happen—without ever contacting support.
WiFi certification for technicians
Deliver flawless WiFi connectivity from day one with optimized in-home networks and certified WiFi installations—all while eliminating unnecessary technician visits and reducing demand on support teams.
The CPE-agnostic way to help your subscribers
CPE has long been the answer to visibility into the home network. But CPE's fragmentation is far worse than service providers think, and often means that only customers with the latest gateways get the best tools and support. RouteThis skips the CPE and unifies your customer base for a consistent experience.