Optimize installations, repairs and support to deliver the ultimate residential WiFi customer experience. The RouteThis platform helps Service Providers increase subscriber satisfaction, reduce operational costs and increase average revenue per user.
Today's Service Providers need to ensure their subscriber's WiFi experience matches their expectations. Empower your field techs, operational leaders, support agents and even customers with RouteThis — a platform that is CPE-agnostic, intuitive and educational.
We sit on either side of WiFi management - with a focus on optimizing installations and delivering superior WiFi support experiences.
Field support for technicians
Guided WiFi installation for subscribers
RouteThis Self-Install uses AI-powered, real-time context to guide subscribers in setting up their WiFi, optimizing coverage and improving customer satisfaction - without a tech visit or support call.
Remote support for agents
Fill your call center with WiFi Super Agents with the industry’s leading WiFi support platform. Streamline agent workflow for quick and efficient problem-solving, every time.
Self-support for customers
Empower customers with a user-friendly app that allows them to quickly solve WiFi issues—without having to call in to support.
Our customer-focused approach to home WiFi gives Service Providers a competitive advantage.
Our CPE-agnostic platform gives you visibility into residential WiFi network data for quick and accurate troubleshooting across your entire subscriber base.
We take the in-home network data and create clear workflow steps, so your support teams and customers know exactly what to do next to fix any issues.
Make more informed business decisions across your network with installation and scan data available at your fingertips.
