Good WiFi = Happy Customers

Today's Service Providers need to ensure their subscriber's WiFi experience matches their expectations. With the RouteThis platform, you can empower your field techs, support agents—and even customers—with the right software and tools to deliver the best possible Quality of Experience (QoE).

We sit on either side of WiFi management - with a focus on optimizing installations and delivering superior WiFi support experiences.

CERTIFY

Field support for technicians

Turn techs into Broadband Heros with tools that optimize WiFi installations for the best QoE from day one.
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SELF-HELP

Self support for subscribers

Empower customers with a user-friendly app that allows them to quickly solve WiFi issues—without having to call in to support.

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RESOLVE

Remote support for agents

Fill your call center with WiFi Super Agents with the industry’s leading WiFi support platform. Streamline agent workflow for quick and efficient problem-solving, every time.

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Better QoE = Better bottom line

Service Providers who use RouteThis to deliver the best possible WiFi installation and support experiences to their customers can see some pretty amazing results.

20%

Reduction in AHT

50%

Fewer Truck Rolls

40%

Increase in FCR

The RouteThis advantage

Our customer-focused approach to home WiFi gives Service Providers a competitive advantage.

RT_Icon_HomeNetworkScan100% home network visibility ui_icon_fix-it-flows-1Actionable insights to resolution ui_icon_historical_dataData for better decision-making
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100% home network visibility

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Our CPE-agonstic platform allows you to see in-home network data for quick and accurate root-cause identification across your entire install base.

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Actionable insights to resolution

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We take the in-home network data and create clear workflow steps, so your support teams and customers know exactly what to do next to fix any issues.

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Data for better decision-making

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Make more informed business decisions across your network with installation and scan data available at your fingertips.

What customers are saying about RouteThis

We are thrilled to add RouteThis to our resource toolbox. Now, we no longer need mile-long lists of step-by-step instructions that most users would likely refuse to follow. RouteThis Resolve gives our support personnel the ability to run through all the required troubleshooting tests—and diagnose customer WiFi issues—in record time.

Sebastian IvaniskyCTO, VTX1

It’s been great to see customers empower themselves with the RouteThis Self-Help platform to resolve issues without calling in...we’ve seen our self-help stats increase from 25% to now over 70% usage. It has been, and continues to be, a fantastic tool that our customers can use and, in many instances, alleviates the need for any onsite visits.

Steve O'DonnellSenior Engineering Manager, Trustpower
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Want to take your customer WiFi experience to the next level?

Let’s talk