WiFi support—with a competitive edge
The RouteThis suite of software solutions is your advantage to delivering the gold standard in home WiFi experiences.
Your customers’ experiences depend on their in-home connectivity
To outpace the competition, ISPs need to ensure subscriber home networks support the service they deliver to the home. That's where we come in. From tools that empower subscribers to resolve WiFi issues directly, to agent dashboards for real-time troubleshooting, our solutions ensure your team provides flawless WiFi experiences.
RESOLVE
WiFi support platform for agents
The industry’s leading device diagnostics platform mirrors an agent’s workflow, including diagnostic tools, root-cause analysis, and automated troubleshooting—for quick and efficient problem solving, every time.
SELF-HELP
Self-service for subscribers
Put the troubleshooting ability of your best agents into the hands of your consumers with a user-friendly mobile app so that they can resolve issues right when they happen—without ever contacting support.
CERTIFY
WiFi certification for technicians
Deliver flawless WiFi connectivity from day one with optimized in-home networks and certified WiFi installations—all while eliminating unnecessary technician visits and reducing demand on support teams.
The CPE-agnostic way to help your subscribers
CPE has long been the answer to visibility into the home network. But CPE's fragmentation is far worse than ISPs think, and often means that only customers with the latest gateways get the best tools and support. RouteThis skips the CPE and unifies your customer base for a consistent experience.
