Gain visibility and insights into your customer's WiFi network and receive step-by-step instructions to resolve any issues.
A better WiFi experience for customers
Today's connected households feature multiple Smart Home products, often leading to WiFi congestion and connection challenges. RouteThis simplifies the troubleshooting process for your customers so your products work flawlessly in any environment.
The RouteThis advantage
Say goodbye to unnecessary support escalations
The RouteThis platform empowers customers to self-troubleshoot WiFi devices on their mobile phones. Should they need further help, your representatives can pick off where they left off with all the necessary information on hand.
FLEXIBLE INTEGRATION OPTIONS
Connect into your app for a cohesive CX
The RouteThis platform can be easily integrated into your existing application using our SDK — so that your customers can enjoy a seamless digital brand experience.
Unlock new revenue with the power of analytics
The RouteThis platform collects real-time data across your customer base that can help you discover new ways of segmentation and targeting, suggest new products and services, and understand key connectivity issues.
Customer success stories
RouteThis gives agents a level of confidence to believe in what they’re telling people, which is really important. It’s a big part of managing those situations: sitting back and letting the customer vent, but then being confident enough to say “This is what you need to do.” There’s no guessing involved anymore. The whole platform as a diagnostic tool—I don’t know what we would do without it.