With agent- and subscriber-facing tools tailored specifically for smart home brands, your devices will perform at their full potential.
With the growing number of connected devices in homes today, smart home brands need a solution that helps them ensure that their customers' home networks provide the best possible platform for your devices to work as intended. Through device diagnostics, automated troubleshooting, and customer education, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
Core for support agents
Obtain everything you need to improve FCR and reduce handle times and product returns—with home network scans, root-cause analysis, and automated troubleshooting.
Self-service for customers
Give your customers all the functionality of an agent dashboard in an intuitive mobile app, empowering them to troubleshoot issues right when they happen—without ever contacting support.
Gain complete home network visibility
See what is actually transpiring with home network visibility across your entire customer base for faster and more accurate root-cause identification and resolution.