With the growing number of connected devices in homes today, smart home brands need a solution that helps them ensure that their customers' home networks provide the best possible platform for your devices to work as intended. Through device diagnostics, automated troubleshooting, and customer education, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
Core for support agents
Obtain everything you need to improve FCR and reduce handle times and product returns—with home network scans, root-cause analysis, and automated troubleshooting.
Gain complete home network visibility
See what is actually transpiring with home network visibility across your entire customer base for faster and more accurate root-cause identification and resolution.
Our platform turns data into actionable insights for agents and consumers to follow right through to resolution—so connectivity issues can be resolved, no matter the end user’s experience or technical aptitude.
Our software-driven approach ensures that you can get deep connectivity insights and self-help solutions without any changes or firmware updates to your devices in the field. This gives you rapid coverage of your entire customer base in just weeks.
RouteThis has been a fantastic tool to empower our customer support team to quickly identify the root cause of customer issues related to WiFi connectivity. This has enabled us to continue to deliver world-class customer support as our customer base grows.
RouteThis gives agents a level of confidence to believe in what they’re telling people, which is really important. It’s a big part of managing those situations: sitting back and letting the customer vent, but then being confident enough to say “This is what you need to do.” There’s no guessing involved anymore. The whole platform as a diagnostic tool—I don’t know what we would do without it.