Consumers expect flawless WiFi connectivity—and when an issue happens, they expect Service Providers to fix it… now. Resolve is an easy-to-use software solution offering network diagnostics for root-cause analysis, automated troubleshooting, and customer education, all in a single platform.
As the industry’s leading device diagnostics solution, Resolve provides real-time home network visibility into your entire subscriber base. This allows your team to deliver effective resolutions—and an elevated subscriber experience.
Quickly determine the sources of WiFi disruptions
Transform subscribers’ smartphones or tablets into powerful probes that quickly analyze home network configurations and environments. Then, compare the results to millions of data points to identify root causes.
Standardize resolution steps for faster support processes
Guide support teams to quick and effective resolutions for WiFi issues, no matter their experience or technical ability, with clear, step-by-step resolution instructions.
Educate customers about their WiFi network.
Core provides simple explanations to educate customers on WiFi connection issues, and how they can avoid those issues in the future. It's perfect for agents who don't have a technical background.
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