Deliver best-in-class WiFi experiences that exceed your subscribers’ expectations—so you can build a happy, loyal customer base.
Simplify agent workflows and reduce expenses by streamlining your WiFi support process into one innovative platform.
It’s not if, but how you support WiFi issues
Consumers expect flawless WiFi connectivity—and when an issue happens, they expect Service Providers to fix it… now. Resolve is an easy-to-use software solution offering network diagnostics for root-cause analysis, automated troubleshooting, and customer education, all in a single platform.
Customer experience journey that drives results
ATTRACT AND RETAIN HAPPY CUSTOMERS
INCREASE YOUR ARPU
Boost revenue by measuring and mapping out customers’ home networks to find dead spots and show them exactly why they may need extenders, plan upgrades, or other changes.
IMPROVE OPERATIONAL EFFICIENCY
Reduce average handle time by automating your support process. Agents get complete in-home visibility into issues without a tech visit and can verify fixes remotely.
REDUCE OPERATING EXPENSES
Resolve WiFi issues remotely, and eliminate the expense of unnecessary truck rolls with real-time visibility and device diagnostics.
Transform your support program into a resolution powerhouse
As the industry’s leading device diagnostics solution, Resolve provides real-time home network visibility into your entire subscriber base. This allows your team to deliver effective resolutions—and an elevated subscriber experience.
IDENTIFY
Quickly determine the sources of WiFi disruptions
Transform subscribers’ smartphones or tablets into powerful probes that quickly analyze home network configurations and environments. Then, compare the results to millions of data points to identify root causes.
RESOLVE
Standardize resolution steps for faster support processes
Guide support teams to quick and effective resolutions for WiFi issues, no matter their experience or technical ability, with clear, step-by-step resolution instructions.
PREVENT
Educate customers about their WiFi network.
Core provides simple explanations to educate customers on WiFi connection issues, and how they can avoid those issues in the future. It's perfect for agents who don't have a technical background.
The Resolve advantage
Outpace your competition by creating exceptional customer experiences, no matter the journey.
Take advantage of CPE-agnostic software
Operate on subscribers’ mobile devices, with no customer premise equipment required.
Deploy a solution that scales
Implement changes and upgrades quickly to adapt to changing needs with no disruption to your business or subscribers.
Access powerful device diagnostics
Leverage your subscribers’ devices for diagnostics, so your team always has the most accurate picture of what customers are experiencing.
Establish complete subscriber coverage
Gain complete visibility into 100% of your subscribers’ home networks on day one, to help with quick root cause analysis and even quicker resolution.
Make data-driven decisions
Use standardized data to measure performance and drive exceptional customer experiences and upsell opportunities.
RouteThis Resolve platform at a glance
Get to know the industry’s only device diagnostic solution.
FIX-IT FLOWS
Build proven resolution paths using data from thousands of home network scans.
DEVICE PLACEMENT
Visualize dead spots to optimize device placement and eliminate coverage problems.
LIVE VIEW
Identify physical issues in real time, and confirm that customers follow troubleshooting steps accurately.
AUTOMATED FIX VERIFICATION
Run scans on fixes to confirm that issues have been resolved.
CUSTOMER EDUCATION
Arm subscribers with educational resources, so they can resolve their own WiFi issues.
AUTOMATIC NETWORK SCANS
Determine the root cause of WiFi issues without relying on technical Q&A with customers.
An enhanced subscriber care experience
40%
improvement in FCR
50%
reduction in truck rolls
20%
reduction in average handle time
Want to take your customer experience to the next level?
