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Flawless WiFi connectivity from day one

Home networks define your subscriber experience

In the race to win market share, ISPs have transitioned to an experience-centric model that requires the WiFi experience to be just as good as the service delivered to the gateway—and that starts with the installation. But today’s installation process leaves too much room for error, leaving ISPs at risk of increased support demand and early-life churn. That’s why we’ve revolutionized the installation process—working within a technician’s typical workflow to make it easy to optimize home networks and verify their quality for the best experience possible.

Deliver better results through better WiFi experiences

Improve subscriber experiences with WiFi connections that work the way they need to, right from the very start.

Door

REDUCE EARLY-LIFE CHURN

Keep subscribers on board for years to come with optimized networks that deliver the best experience possible right from day one.

Subscriber touch

IMPROVE SUBSCRIBER EXPERIENCES

Proper installations mean disruption-free WiFi experiences—and if an issue comes up, your team has the tools and information to get subscribers back online quickly.

gear

IMPROVE OPERATIONAL EFFICIENCY

Reduce incoming tickets and unnecessary truck rolls with the ability to optimize WiFi networks and device placement during installation.

Increase ARPU

INCREASE ARPU

Show subscribers exactly how WiFi extenders impact their network connections throughout the home with visuals and real-time projection.

Door

REDUCE EARLY-LIFE CHURN

Keep subscribers on board for years to come with optimized networks that deliver the best experience possible right from day one.

Subscriber touch

IMPROVE SUBSCRIBER EXPERIENCES

Proper installations mean disruption-free WiFi experiences—and if an issue comes up, your team has the tools and information to get subscribers back online quickly.

gear

IMPROVE OPERATIONAL EFFICIENCY

Reduce incoming tickets and unnecessary truck rolls with the ability to optimize WiFi networks and device placement during installation.

Increase ARPU

INCREASE ARPU

Show subscribers exactly how WiFi extenders impact their network connections throughout the home with visuals and real-time projection.

Optimize your installation process for better subscriber experiences

Certify gives your technicians the ability to set up home networks for the best WiFi experience possible—without straying too far from their current process.

SET UP

Map out device locations for better connections

Use an app-generated map of the subscriber’s unique home layout to virtually test for ideal router locations using signal projections for the entire home. Then, identify the best placement for any WiFi extenders needed for poor coverage areas.

place router

TEST

Verify network quality in every room

After placing all devices, technicians can use the app to create a real-time heat map as they walk the home, so they can verify both the coverage and connection quality in each room of the home. With each three-second pause, the app will record upload and download speeds for the room.

test

CERTIFY

Keep all installation details accessible

Generate digital WiFi certificates that contain all installation information and any photos the technician took to document that the subscriber network has been optimized. If the subscriber calls in with an issue, agents can access this information to speed up resolutions.

The Certify advantage

Build a life-long connection with each and every subscriber through installation experiences that deliver a strong first impression.

Establish operational efficiency

Reduce cost to support by eliminating unnecessary follow-up interactions and truck rolls.

Reduce demand on support teams

Cut down on early-life issues with services that work properly on day one.

Keep subscribers happy and on board

Build rapport with subscribers by going above and beyond—and delivering what they can’t find anywhere else.

Build positive brand perception

Create a strong base of loyal advocates who trust you to keep them connected.

Attract new business

Help new subscribers find you through improved NPS and referrals from satisfied customers.

See what’s included with Certify

Get to know this one-of-a-kind installation solution.

house

REAL-TIME HOME LAYOUT MAPPING

Create real-time layouts of homes based on subscribers’ addresses using GPS.

Hazard sign

SIGNAL STRENGTH DETECTION

Determine and illustrate connection quality based on router locations.

Map marker

POD PLACEMENT MAPPING

Identify ideal pod positioning for better WiFi coverage and connection quality.

signal boost

TECH WALK

Capture speed and signal strength for each room in the home.

Speedometer

SPEED TEST

Detect WiFi speed at any point during installation.

Wifi signal

BAND INDICATION

Detect band in use throughout home.

Camera

BUILT-IN CAMERA

Capture photos of the installation, including final device locations.

Certificate checkmark

WIFI CERTIFICATE

Generate digital certificates that store all information from successful installations on the cloud.

house

REAL-TIME HOME LAYOUT MAPPING

Create real-time layouts of homes based on subscribers’ addresses using GPS.

Hazard sign

SIGNAL STRENGTH DETECTION

Determine and illustrate connection quality based on router locations.

Map marker

POD PLACEMENT MAPPING

Identify ideal pod positioning for better WiFi coverage and connection quality.

signal boost

TECH WALK

Capture speed and signal strength for each room in the home.

Speedometer

SPEED TEST

Detect WiFi speed at any point during installation.

Wifi signal

BAND INDICATION

Detect band in use throughout home.

Camera

BUILT-IN CAMERA

Capture photos of the installation, including final device locations.

Certificate checkmark

WIFI CERTIFICATE

Generate digital certificates that store all information from successful installations on the cloud.

Get to know Certify with a personalized demo

Book now