Flawless WiFi connectivity from day one

Home networks define your subscriber experience

In the race to win market share, service providers have transitioned to an experience-centric model that requires the WiFi experience to be just as good as the service delivered to the gateway—and that starts with the installation. But today’s installation process leaves too much room for error, leaving service providers at risk of increased support demand and early-life churn. That’s why we’ve revolutionized the installation process—working within a technician’s typical workflow to make it easy to optimize home networks and verify their quality for the best experience possible.

Deliver better results through better WiFi experiences

Improve subscriber experiences with WiFi connections that work the way they need to, right from the very start.

REDUCE EARLY-LIFE CHURN

Keep subscribers on board for years to come with optimized networks that deliver the best experience possible right from day one.

IMPROVE SUBSCRIBER EXPERIENCES

Proper installations mean disruption-free WiFi experiences—and if an issue comes up, your team has the tools and information to get subscribers back online quickly.

IMPROVE OPERATIONAL EFFICIENCY

Reduce incoming tickets and unnecessary truck rolls with the ability to optimize WiFi networks and device placement during installation.

INCREASE ARPU

Show subscribers exactly how WiFi extenders impact their network connections throughout the home with visuals and real-time projection.

REDUCE EARLY-LIFE CHURN

Keep subscribers on board for years to come with optimized networks that deliver the best experience possible right from day one.

IMPROVE SUBSCRIBER EXPERIENCES

Proper installations mean disruption-free WiFi experiences—and if an issue comes up, your team has the tools and information to get subscribers back online quickly.

IMPROVE OPERATIONAL EFFICIENCY

Reduce incoming tickets and unnecessary truck rolls with the ability to optimize WiFi networks and device placement during installation.

INCREASE ARPU

Show subscribers exactly how WiFi extenders impact their network connections throughout the home with visuals and real-time projection.

Optimize your installation process for better subscriber experiences

Certify gives your technicians the ability to set up home networks for the best WiFi experience possible—without straying too far from their current process.

SET UP

Map out device locations for better connections

Use an app-generated map of the subscriber’s unique home layout to virtually test for ideal router locations using signal projections for the entire home. Then, identify the best placement for any WiFi extenders needed for poor coverage areas.

TEST

Verify network quality in every room

After placing all devices, technicians can use the app to create a real-time heat map as they walk the home, so they can verify both the coverage and connection quality in each room of the home. With each three-second pause, the app will record upload and download speeds for the room.

CERTIFY

Keep all installation details accessible

Generate digital WiFi certificates that contain all installation information and any photos the technician took to document that the subscriber network has been optimized. If the subscriber calls in with an issue, agents can access this information to speed up resolutions.

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