In the race to win market share, ISPs have transitioned to an experience-centric model that requires the WiFi experience to be just as good as the service delivered to the gateway—and that starts with the installation. But today’s installation process leaves too much room for error, leaving ISPs at risk of increased support demand and early-life churn. That’s why we’ve revolutionized the installation process—working within a technician’s typical workflow to make it easy to optimize home networks and verify their quality for the best experience possible.
Certify gives your technicians the ability to set up home networks for the best WiFi experience possible—without straying too far from their current process.
Map out device locations for better connections
Use an app-generated map of the subscriber’s unique home layout to virtually test for ideal router locations using signal projections for the entire home. Then, identify the best placement for any WiFi extenders needed for poor coverage areas.
Verify network quality in every room
After placing all devices, technicians can use the app to create a real-time heat map as they walk the home, so they can verify both the coverage and connection quality in each room of the home. With each three-second pause, the app will record upload and download speeds for the room.
Keep all installation details accessible
Generate digital WiFi certificates that contain all installation information and any photos the technician took to document that the subscriber network has been optimized. If the subscriber calls in with an issue, agents can access this information to speed up resolutions.
Build a life-long connection with each and every subscriber through installation experiences that deliver a strong first impression.
Reduce cost to support by eliminating unnecessary follow-up interactions and truck rolls.
Cut down on early-life issues with services that work properly on day one.
Build rapport with subscribers by going above and beyond—and delivering what they can’t find anywhere else.
Create a strong base of loyal advocates who trust you to keep them connected.
Help new subscribers find you through improved NPS and referrals from satisfied customers.