FLAWLESS WIFI FROM THE START
With an optimized installation, your techs can deliver disruption-free WiFi to your subscribers from day one.
FIELD SUPPORT FOR TECHNICIANS
RouteThis Certify is a platform designed to deliver the best possible WiFi Quality of Experience (QoE) beginning with a high Quality of Installation (QoI).
Certify guides field techs with optimal CPE placement, verifying WiFi signal strength in every room, and educating customers throughout the install process.
With an optimized installation, your techs can deliver disruption-free WiFi to your subscribers from day one.
Help subscribers visually understand how router placement and mesh devices can improve their WiFi performance.
Train, manage and report on installs for all technicians. Ensure that high QoI is being delivered when techs follow best practices.
How field technicians use RouteThis Certify to improve
WiFi QoI and customer QoE
Select the customer's address and load in the footprint of their home. Address not in the system? Your tech can quickly draw an approximate footprint via the app.
Identify the optimal router placement and generate a signal to discover any potential coverage issues.
Visually show the customer how additional equipment (like mesh nodes) could help deliver whole-home coverage.
Using the internal speed test, verify the bandwidth and speed delivered from the router.
Create a WiFi heat map that illustrates the expected performance in each room.
Generate a WiFi certificate to document the details of a successful installation.
The key to a good Quality of Experience (QoE) is a great installation. RouteThis introduces Quality of Install (QoI) – five key metrics that quantitatively measure the quality of WiFi installation to enhance the overall customer experience. QoI assists Service Providers in identifying areas for improvement and coaching within their field tech team.
Ensure the speed delivered to the home aligns with what the customer purchased.
The minimum standard is that at least one room should be tested for every 500 square feet of the home.
The objective is to guarantee that customers experience uninterrupted WiFi access on each level of their home.
If the technician discovers poor performance in any room, they need to address and resolve the issue before leaving.
When flawless WiFi is delivered from day one, it means long-lasting customers with increased profit and reduced operational costs.
There’s no need to return to subscribers’ homes right after installation thanks to optimized WiFi networks that deliver the experience subscribers expect
Increase revenue seamlessly by demonstrating how add-on products and services like extenders can improve the WiFi quality.
Keep subscribers on board for years to come when they experience the best WiFi from day one.
When unnecessary truck rolls and tech support are prevented, you can ensure your operational costs remain low.
This tool will put us a step closer to being the premier internet provider - because it brings the customer experience way closer. We need to ensure technicians understand the impact this will have.
The industry's leading WiFi support platform for agents that turns data into actionable insights for effective resolution, regardless of the end user’s experience or technical aptitude.
Powerful WiFi troubleshooting application designed for subscribers that want to resolve home networking issues without having to contact your support team.