Keep subscribers on board for years to come with optimized networks that deliver the best experience possible right from day one.
Improve subscriber experiences with WiFi connections that work the way they need to, right from the very start.
Home networks define your subscriber experience
In the race to win market share, service providers have transitioned to an experience-centric model that requires the WiFi experience to be just as good as the service delivered to the gateway—and that starts with the installation. But today’s installation process leaves too much room for error, leaving service providers at risk of increased support demand and early-life churn. That’s why we’ve revolutionized the installation process—working within a technician’s typical workflow to make it easy to optimize home networks and verify their quality for the best experience possible.
Deliver better results through better WiFi experiences
REDUCE EARLY-LIFE CHURN
IMPROVE SUBSCRIBER EXPERIENCES
Proper installations mean disruption-free WiFi experiences—and if an issue comes up, your team has the tools and information to get subscribers back online quickly.
IMPROVE OPERATIONAL EFFICIENCY
Reduce incoming tickets and unnecessary truck rolls with the ability to optimize WiFi networks and device placement during installation.
INCREASE ARPU
Show subscribers exactly how WiFi extenders impact their network connections throughout the home with visuals and real-time projection.
Optimize your installation process for better subscriber experiences
Certify gives your technicians the ability to set up home networks for the best WiFi experience possible—without straying too far from their current process.
SET UP
Map out device locations for better connections
Use an app-generated map of the subscriber’s unique home layout to virtually test for ideal router locations using signal projections for the entire home. Then, identify the best placement for any WiFi extenders needed for poor coverage areas.
TEST
Verify network quality in every room
After placing all devices, technicians can use the app to create a real-time heat map as they walk the home, so they can verify both the coverage and connection quality in each room of the home. With each three-second pause, the app will record upload and download speeds for the room.
CERTIFY
Keep all installation details accessible
Generate digital WiFi certificates that contain all installation information and any photos the technician took to document that the subscriber network has been optimized. If the subscriber calls in with an issue, agents can access this information to speed up resolutions.
The Certify advantage
Build a life-long connection with each and every subscriber through installation experiences that deliver a strong first impression.
Establish operational efficiency
Reduce cost to support by eliminating unnecessary follow-up interactions and truck rolls.
Reduce demand on support teams
Cut down on early-life issues with services that work properly on day one.
Keep subscribers happy and on board
Build rapport with subscribers by going above and beyond—and delivering what they can’t find anywhere else.
Build positive brand perception
Create a strong base of loyal advocates who trust you to keep them connected.
Attract new business
Help new subscribers find you through improved NPS and referrals from satisfied customers.
RouteThis Certify platform at a glance
Get to know this one-of-a-kind installation solution.
BIRTH CERTIFICATE
Generate digital certificates that store all information from successful installations on the cloud.
BUILT-IN CAMERA
Capture photos of the installation, including final device locations.
CLOUD INTEGRATION
Never lose installation or home details with integration directly into your agent dashboard.
POD PLACEMENT MAPPING
Identify ideal pod positioning for better WiFi coverage and connection quality.
REAL-TIME HOME LAYOUT MAPPING
Create real-time layouts of homes based on subscribers’ addresses using GPS.
SPEED TEST
Detect WiFi speed at any point during installation.
TECH WALK
Capture speed and signal strength for each room in the home.
WIFI SIGNAL PROJECT
Determine and illustrate connection quality based on router locations.
Get to know Certify with a personalized demo
