FLAWLESS WIFI FROM THE START
With an optimized installation, your techs can deliver disruption-free WiFi to your subscribers from day one.
FIELD SUPPORT FOR TECHNICIANS
RouteThis Certify is a platform designed to deliver the best possible WiFi Quality of Experience (QoE) beginning with a high Quality of Installation (QoI).
Certify guides field techs with optimal CPE placement, verifying WiFi coverage in every room, and educating customers during both installation and repairs.
With an optimized installation, your techs can deliver disruption-free WiFi to your subscribers from day one.
Train, manage and report on installs and repairs for all technicians. Ensure that high QoI is being delivered when techs follow best practices.
Help subscribers visually understand how router placement and mesh devices can improve their WiFi performance.
How field technicians use RouteThis Certify to improve WiFi Quality of Experience for both Installation & Repairs (I&R)
Select the customer's address and load in the footprint of their home. Address not in the system? Your tech can quickly draw an approximate footprint via the app.
Identify the optimal router placement and generate a signal to discover any potential coverage issues.
Visually show the customer how additional equipment (like mesh nodes) could help deliver whole-home coverage.
Using the internal speed test, verify the bandwidth and speed delivered from the router.
Create a WiFi heat map that illustrates the expected performance in each room.
Generate a WiFi certificate to document the details of a successful technician visit.
The key to a good Quality of Experience (QoE) is a great installation. RouteThis introduces Quality of Install (QoI) – five key metrics that quantitatively measure the quality of every WiFi installation to enhance the overall customer experience. QoI assists Service Providers in identifying areas for improvement and coaching within their I&R field teams.
Ensure the speed delivered to the home aligns with the plan that the customer purchased.
The minimum standard is that at least one room should be tested for every 500 square feet of the home.
The objective is to guarantee that customers experience uninterrupted WiFi access on each level of their home.
If the tech discovers poor coverage in any room, the issue needs to be resolved before leaving.
When home WiFi networks are Certified, customer satisfaction improves, revenue increases and operational costs are reduced.
Reduce the need to return after I&R visits thanks to WiFi with the highest possible Quality of Experience (QoE).
Increase revenue by showing customers how premium services, like mesh, can improve WiFi performance.
Retain subscribers for years to come with Certified networks that deliver whole-home coverage.
When unnecessary truck rolls and support calls are prevented, operational costs can be improved.
This tool puts us a step closer to being the premier internet provider - because it brings the customer experience way closer. We need to ensure technicians understand the impact this will have.
The industry's leading WiFi support platform for agents that turns data into actionable insights for effective resolution, regardless of the end user’s experience or technical aptitude.
Powerful WiFi troubleshooting application designed for subscribers that want to resolve home networking issues without having to contact your support team.