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We don’t just work—we make a difference

In 2017, we started transforming the way internet service providers and smart home brands provide WiFi tech support—and we’ve kept that transformation going every day since. As a scaling company with big goals and a growing product line to make it happen, we’re building the next generation of WiFi troubleshooting and support software for customers around the world.

And we want you to come build it with us.

Learn more

We put you first

At RouteThis, our team members always come first. Whether it’s our welcoming workplace or our dedication to providing our team with the tools they need to shine, we’re all about collaboration, innovation, and fun.

  • We've got you fully covered

    We've got you fully covered

    From dental to acupuncture, and everything in between, our benefit program covers it all—so you can build the future you want and achieve all your health and wellness goals.

  • Everyone is welcome here

    Everyone is welcome here

    We believe diversity, inclusion, and belonging are core tenets of any society. That’s why we’ve built a workplace where everyone is welcome, and everyone has equal access to opportunity.

  • We're flexible

    We're flexible

    You know how you work. We’ll help you do that. Our flexible work environment means you have the freedom to work when and how you’re at your best.

  • You can work and play

    You can work— and play

    Work can be fun, and we’ll make sure it is! From monthly social events to team lunches, a fully stocked office kitchen, and more, there’s never a dull moment at RouteThis.

Here's what our employees are saying

At RouteThis, every voice is heard and everyone has the opportunity to impact change in the company. It's challenging work; each day we're solving tough problems that affect millions of people globally. And you're never going it alone; I've never seen a team that can collaborate the way the RouteThis team does.

Marketing Manager

RouteThis has fostered a diverse culture, and team members always show openness to new ideas from all employees. My colleagues are friendly, engaged, and always willing to help each other. We also have monthly team events and lunches—in addition to great swag and an ideal office location in downtown Kitchener.

Senior Test Automation Developer

Working at RouteThis gives me the opportunity to make a real impact on the direction of my team and the company as a whole. We’re always evolving, which allows me to learn new things and grow my career in directions I never imagined. Plus, the cross-team collaboration here is incredible.

Technical Services Manager

Career opportunities

  • Customer Experience View all details

    Reporting to the CEO, we are hiring a Director of Customer Success to lead our customer success division, including managing a team of professionals focused on providing best in class, post-sales customer experience.   We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.

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  • Engineering View all details
    We are looking for a Senior Mobile Developer to join our engineering team to not only accelerate the growth of our newest mobile application but also help us modernize our approach to developing and maintaining mobile applications.  
     
    We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.
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  • Professional Services View all details

    We are looking for a Director of Implementation and Professional Services, reporting to the CEO to lead our Professional Services team, including managing a team and building the process required to quickly deploy RouteThis products to our customers in a manner that delivers strong customer satisfaction and ROI. 

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  • People & Culture View all details
    RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate customer support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.      
     
    We care deeply about our technology, resolving customer pain points, and getting stuff done fast and are looking for people who share these values and are ready to execute against them every day.  
     
    We also care deeply about our employees and are looking for a People and Culture Business Partner to join our team to play an integral part of the People and Culture team and organization in shaping our people practices and supporting the business to execute on business priorities. This role will report into the Vice President, People and Culture.
     
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  • Product View all details

    As the Senior Product Manager, you will be responsible to drive product related business decisions over the life cycle of the product. This includes total ownership; driving product strategy into the market and being the absolute owner for the health of your products. You will be a liaison between Sales, Marketing, Success, Services for all product related matters. You will partner to evaluate NPI (New Product Introduction) opportunities to expand the product line and user base. 

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