Today, over 80% of consumers want the ability to self-serve, but more than half are left unsatisfied with current self-help resources—most don’t determine root cause or provide clear paths to resolution. RouteThis Self-Help gathers data points on the home network, identifies and analyzes potential issues, and offers customers step-by-step instructions on how to resolve WiFi challenges, directly --without ever having to speak to an agent.
Empower your customers to resolve WiFi connectivity issues without ever needing to contact your support team.
Initiate full network analysis
With the click of a button, subscribers can activate a complete diagnostic scan using their mobile device to collect hundreds of data points as if a technician were truly in their home.
Let your customers determine the root cause
Results are compared to millions of home network scans to identify the true root causes of WiFi connectivity issues, including poor WiFi coverage, interference, too many connected devices, and many more.
Provide the steps to solve the issue
The app generates easy-to-follow troubleshooting steps to restore connections faster.