Today, over 80% of consumers want the ability to self-serve, but more than half are left unsatisfied with current self-help resources—most don’t determine root cause or provide clear paths to resolution. RouteThis Self-Help gathers data points on the home network, identifies and analyzes potential issues, and offers customers step-by-step instructions on how to resolve WiFi challenges, directly --without ever having to speak to an agent.
Empower your customers to resolve WiFi connectivity issues without ever needing to contact your support team.
Initiate full network analysis
With the click of a button, subscribers can activate a complete diagnostic scan using their mobile device to collect hundreds of data points as if a technician were truly in their home.
Let your customers determine the root cause
Results are compared to millions of home network scans to identify the true root causes of WiFi connectivity issues, including poor WiFi coverage, interference, too many connected devices, and many more.
Outpace your competition and become the hero for your customers.
Transform consumers’ devices into network probes that find the issue—so consumers don’t need to spend time self-diagnosing and trying to find an article that might help.
Look into consumers’ home networks to see what they’re actually experiencing—and to provide the best possible resolution.
Provide clear, easy-to-follow resolution paths that clearly show customers how to resolve their exact issues.
Store all diagnostics and resolutions from self-service support sessions—so if the customer ever needs to call in, agents have all the relevant details and can resolve faster.
Prevent recurring issues by explaining causes and resolutions through plain language and visuals, designed to help customers understand.
RouteThis has been an invaluable addition to our support team. We've lowered our AHT and RMA requests drastically since we've started using the platform. This is highly recommended for ANY tech company with users that need to onboard devices to WiFi.