Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
RouteThis Core provides real-time home network visibility into your entire customer base, so your team can optimize home networks to resolve connectivity issues and provide customers with an unmatched device experience.
Quickly determine the source of connectivity issues
Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
Prioritize issues for greater impact
Allow agents to walk through troubleshooting steps easily, with urgent issues automatically flagged on the platform.
Help subscribers become their own WiFi experts
Bridge the information gap between customers and agents with simple explanations that educate customers about issues while they’re on a call—and how they can avoid the issue in the future.
improvement in FCR
call deflection
reduction in average handle time