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The WiFi support platform for better device connectivity

Smart home brands need smart support solutions

Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.

Next-level device performance

Improve FCR and minimize product returns—all while empowering your support team to resolve connectivity issues faster than ever before.

REDUCE RETURNS

Nearly 65% of connected devices are returned because of poor support experiences. RouteThis empowers support teams to solve WiFi connectivity issues quickly on the first call, so your products stay where they should—in your customers’ homes.

IMPROVE OPERATIONAL EFFICIENCY

Consumers spend up to 60 minutes with three support agents to resolve their connectivity issues. With automated problem identification, complete in-home visibility, and succinct workflow processes, agents can resolve connectivity issues as quickly and efficiently as possible.

ATTRACT AND RETAIN HAPPY CUSTOMERS

Arming your support teams with simplified workflows and necessary tools in one platform empowers them to deliver best-in-class WiFi experiences that exceed your customers’ expectations—so you can build a happy, loyal customer base.

REDUCE RETURNS

Nearly 65% of connected devices are returned because of poor support experiences. RouteThis empowers support teams to solve WiFi connectivity issues quickly on the first call, so your products stay where they should—in your customers’ homes.

IMPROVE OPERATIONAL EFFICIENCY

Consumers spend up to 60 minutes with three support agents to resolve their connectivity issues. With automated problem identification, complete in-home visibility, and succinct workflow processes, agents can resolve connectivity issues as quickly and efficiently as possible.

ATTRACT AND RETAIN HAPPY CUSTOMERS

Arming your support teams with simplified workflows and necessary tools in one platform empowers them to deliver best-in-class WiFi experiences that exceed your customers’ expectations—so you can build a happy, loyal customer base.

Reach peak device performance

RouteThis Core provides real-time home network visibility into your entire customer base, so your team can optimize home networks to resolve connectivity issues and provide customers with an unmatched device experience.

IDENTIFY

Quickly determine the source of connectivity issues

Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.

RESOLVE

Prioritize issues for greater impact

Allow agents to walk through troubleshooting steps easily, with urgent issues automatically flagged on the platform.

PREVENT

Help subscribers become their own WiFi experts

Bridge the information gap between customers and agents with simple explanations that educate customers about issues while they’re on a call—and how they can avoid the issue in the future.

The Core advantage

Outpace your competition and become the hero for your customers.

Utilize software-driven technology

Leverage customer mobile devices to deliver all of the benefits of our solution—without the hardware.

Deploy a solution that scales

Implement changes and upgrades quickly to adapt to evolving needs with no disruption to your business or customers.

Get complete home network visibility

Pinpoint the sources of connectivity issues easily with visibility into the home environment.

Establish complete customer coverage

Gain complete visibility into 100% of your customers’ home networks on day one.

Make data-driven decisions

Measure performance and make informed business decisions through consistent customer experiences and access to standardized data.

Integrate with other applications

Integrate Core into any of your existing applications for a consistent customer experience.

See what’s included with Core

Get to know the industry’s leading WiFi support platform.

AUTOMATIC NETWORK SCANS

Pinpoint the root cause of WiFi issues without relying on technical Q&A with customers.

ASSISTANT

Highlight the most urgent challenges to prioritize fixes.

LIVE VIEW

Identify physical issues in real time, and confirm that customers follow troubleshooting steps accurately.

AGENT DASHBOARD

Easily view network diagnostics and insights.

AUTOMATIC NETWORK SCANS

Pinpoint the root cause of WiFi issues without relying on technical Q&A with customers.

ASSISTANT

Highlight the most urgent challenges to prioritize fixes.

LIVE VIEW

Identify physical issues in real time, and confirm that customers follow troubleshooting steps accurately.

AGENT DASHBOARD

Easily view network diagnostics and insights.

Achieve incredible business results with an
enhanced customer experience

40%

improvement in FCR

30%

call deflection

50%

reduction in average handle time

Here’s what our customers are saying

RouteThis has been a fantastic tool to empower our customer support team to quickly identify the root cause of customer issues related to WiFi connectivity. This has enabled us to continue to deliver world-class customer support as our customer base grows.

Elana FishmanCOO, Wyze Labs

Want to take your customer experience to the next level?

Let’s talk