Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
Improve FCR and minimize product returns—all while empowering your support team to resolve connectivity issues faster than ever before.
Nearly 65% of connected devices are returned because of poor support experiences. RouteThis empowers support teams to solve WiFi connectivity issues quickly on the first call, so your products stay where they should—in your customers’ homes.
Consumers spend up to 60 minutes with three support agents to resolve their connectivity issues. With automated problem identification, complete in-home visibility, and succinct workflow processes, agents can resolve connectivity issues as quickly and efficiently as possible.
Arming your support teams with simplified workflows and necessary tools in one platform empowers them to deliver best-in-class WiFi experiences that exceed your customers’ expectations—so you can build a happy, loyal customer base.
RouteThis Core provides real-time visibility into your customer's WiFi network, so you can troubleshoot device connectivity issues while providing a solid customer experience.
Quickly determine the source of connectivity issues
Today’s connected home features multiple smart home products, leading to increased WiFi usage and connectivity issues. With 100% visibility into the home network, and custom diagnostic tools built specifically for smart home brands, RouteThis helps your support team minimize product returns, improve handle time, and convert customers into brand ambassadors.
Prioritize issues for greater impact
The most urgent issues will be automatically flagged, with clear, easy-to-follow steps to resolution.
Help subscribers become their own WiFi experts
Bridge the information gap between customers and agents with simple explanations that educate customers about issues while they’re on a call—and how they can avoid the issue in the future.
Leverage customer mobile devices to deliver all of the benefits of our solution—without the hardware.
Implement changes and upgrades quickly to adapt to evolving needs with no disruption to your business or customers.
Pinpoint the sources of connectivity issues easily with visibility into the home environment.
Gain complete visibility into 100% of your customers’ home networks on day one.
Measure performance and make informed business decisions through consistent customer experiences and access to standardized data.
Integrate Core into any of your existing applications for a consistent customer experience.
Pinpoint the root cause of WiFi issues without relying on technical Q&A with customers.
Highlight the most urgent challenges to prioritize fixes.
Identify physical issues in real time, and confirm that customers follow troubleshooting steps accurately.
Easily view network diagnostics and insights.
improvement in FCR
call deflection
reduction in average handle time
