COMPLEX WIFI SUPPORT CALLS ARE EXPENSIVE
Technical WiFi support calls drive over half of all call centre costs due to long handle times, repeat calls and unnecessary escalations.
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WiFi support is stuck in a costly cycle
WiFi issues don't behave like standard care tickets. Without diagnostic visibility inside the home, traditional support channels create friction and drive up cost-to-serve at every touchpoint.
TRADITIONAL SELF-SERVICE TOOLS LACK WIFI CONTEXT
FAQs and articles often fail to help subscribers resolve complex WiFi issues on their own, forcing them to give up and call your support line.
SILENT SUFFERERS CHURN WITHOUT LOOKING FOR HELP
Many subscribers experience persistent WiFi issues but never call support, silently suffering until they eventually churn to a competitor.
Meet RAVA, the AI-powered support platform purpose-built for WiFi issues
RAVA IVR
Deflect WiFi support calls from your inbound queues
Slots directly into your existing telephony stack to identify and intercept callers with WiFi issues right inside the voice queue. Pre-trained on complex broadband issues, RAVA IVR runs rich in-home diagnostics via the subscriber's phone and verbally guides them through step-by-step resolutions.
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Increase call deflection
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Slash support OPEX
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Eliminate NFF truck rolls
RAVA PROACTIVE
Prevent WiFi-related silent sufferer churn
Intercept connectivity issues before they turn into churn or a support call. Triggered at critical moments in the subscriber lifecycle—such as post-install or after frequent disconnects—RAVA Proactive verbally guides at-risk subscribers through room-level WiFi audits to capture a true view of the in-home experience, pinpointing coverage gaps and fixing WiFi issues on the spot.
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Avoid silent sufferer churn
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Reduce support call volume
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Increase mesh uptake rates
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RAVA DIGITAL
Elevate WiFi self-service efficacy
Intercepts subscribers trying to resolve WiFi issues in your digital support channels. By replacing static help pages with a combination of conversational AI, real-time WiFi diagnostics, and AI visual support, RAVA Digital gives customers a technician-level troubleshooting experience, without having to call support
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Maximize digital containment
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Reduce support call volumes
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Boost self-service CSAT
How RAVA automates WiFi support
WIFI-SPECIFIC CONVERSATIONAL AI
Unlike horizontal AI support solutions, RAVA comes pre-trained on complex broadband issues out of the box.
RICH MOBILE DIAGNOSTICS
Runs deep home network tests through the subscriber's own phone to find the root cause.
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AI VISUAL DIAGNOSTICS
Uses the phone camera, with permission, to check equipment, cabling and modem lights.
GUIDED FIXES
Conversational voice AI walks the subscriber through the fix step by step, using live data.
AUTOMATED REPORTING
Reports on deflection, FCR, CSAT and more so you can understand RAVA’s impact on your support operations.
ESCALATION WITH SESSION NOTES
Structured notes and diagnostics push into Resolve or your CRM, so live agents have full context.